Please read our terms & conditions below which apply to all bookings.

Terms & Conditions


The Haven is a mid-Victorian terraced property and does not have wheelchair access, there are no bedrooms below the first floor, nine steps lead to the front door. If you require any more information regarding access, please call us.


Please remember that a booking is a contract. All offers of accommodation on this website are subject to availability and we reserve the right to refuse any booking. Whilst every effort will be made to provide the room requested upon booking, due to any unforeseen circumstances this may not always be possible, in which case an alternative room will be offered, any upgrading will not be charged for, and price adjusted accordingly for any downgrade necessary. We do not allow pets of any kind.


The prices displayed on the website are a total for your requested stay. A minimum length of stay, deposit, cancellation and other conditions may apply to certain rates, as specified. VAT is not charged under present legislation.


You will need to provide a one night deposit at the time you book to secure your booking. Where a deposit or full payment is required in advance, by booking you are authorising the debiting of the card provided. Any outstanding balance must be paid on arrival. 

Guests should be aware that payment of deposits made via ‘Stripe’ from this website will be inclusive of their fees so may not reflect the room prices shown.

Cancellation / Non arrival charges

Cancellations must be made 14 days prior to scheduled date of arrival. Cancellation and non-arrival charges apply where cancellations are not permitted or that less than the required period of notice is given to release the booking, in which case you will be charged for one night’s accommodation per room booked.

Change of Booking Details

Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit/prepayment held is subject to those booking terms at the time of the original reservation.

Arrival and Departure

Self check-in – We have a key-pad entry system which allows you flexibility for arrival when we are not available. A code will be texted (or emailed) to you by 1pm of your arrival day. When at the property, simply key the code into the keypad. Your key will be in your room door and if a parking scratchcard is requested, it will be left in your room.


We do not have allocated parking but we can provide a scratch-card on arrival for £2.00. This allows parking up to 4 days in the residents ‘W’ zone outside the guesthouse and in the surrounding streets. Please ensure that you read the instructions on the back of the card carefully and insert your vehicle registration number. Cars are parked at the owner’s risk and no responsibility will be held by the guesthouse for non-compliance with the terms and conditions clearly printed on the rear of the cards.

There are also three pay and display car parks nearby and parking on West Cliff is free during the Winter.

Lost Keys

There will be a charge of £25.00 made for replacement of lost keys.

During Your Stay

We pride ourselves on the standard of comfort and cleanliness of our rooms, WE THEREFORE DO NOT ALLOW TAKEAWAYS TO BE CONSUMED ON OUR PREMISES.

We do expect guests to conduct themselves in a proper manner; any excessive noise or disturbing of other guests will not be tolerated. Any or all damage or breakages must be paid for.

STRICTLY NO SMOKING – Any guest we suspect of smoking will be asked to leave the property without refund.



Wi-fi is provided free of charge.  The code is provided in your Welcome Book.
Due to the age and construction of the building, signal can be weak on the second floor and connection may need to be made at a lower level.


Website Information

While all reasonable efforts have been taken to ensure the accuracy of information on this website, we do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of The Haven Whitby and may not be copied, reproduced, published, or distributed or amended for any other purpose, without our prior written consent.

Trademarks used on the website are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept any responsibility for the content or use of third party sites.